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Shambala Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Shambala Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, promotions or services.
Shambala Casino holds licences issued by the Curaçao Gaming Authority (CGA) and the Comoros gaming regulator (AOFA), with SSL encryption protecting all player data and financial transactions.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Shambala Casino. They apply to your use of the website, your player account, casino games, payment facilities, promotional offers and any other services made available through the site. If you do not agree with these terms, you must not access the website or use its services.
You should also read the Privacy Policy, Responsible Gambling information and any game-specific or promotion-specific rules before using the relevant service. Those documents form part of the terms that apply to your use of Shambala Casino. If a particular promotion or game rule conflicts with these general terms, the specific rule may apply to that promotion or game.
The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before accessing or using the website. Shambala Casino does not invite any person to use the service where online gambling is prohibited or restricted.
These terms may be updated from time to time to reflect changes to the service, legal requirements, security practices or operating procedures. The latest version will be made available on the website. Your continued use of the website after an update means that you accept the revised terms. If a change materially affects your rights or obligations, reasonable notice may be provided where appropriate.
Eligibility and account registration
- You must meet the minimum legal age and any other eligibility requirements that apply in your location.
- You may only create and use one personal player account unless Shambala Casino expressly permits otherwise.
- All registration information must be accurate, current and complete.
- You must keep your login details confidential and must not allow another person to use your account.
- You must notify Shambala Casino if your personal information changes or if you suspect unauthorised access to your account.
- You must not create an account on behalf of another person or use another person's payment method without proper authority.
Shambala Casino may carry out identity, age, location, payment and security checks. You may be asked to provide documents or information needed to complete those checks. Account access, deposits, withdrawals or other services may be restricted while verification is incomplete. Providing false, misleading or incomplete information may result in account suspension or closure.
2. Accounts, funds and payments
You are responsible for all activity carried out through your account, except where activity results from a proven failure of the website's security systems or another matter for which the operator is responsible. You should choose a strong password, avoid sharing account information and log out when using a shared or public device.
Funds may only be added using a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to approval, verification, processing rules and restrictions imposed by the relevant payment provider. Shambala Casino may reject, reverse or delay a transaction where there are reasonable concerns about fraud, chargebacks, money laundering, payment ownership or compliance requirements.
You must not use the website to deposit or withdraw funds for another person, conceal the source of funds or carry out any unlawful financial activity. You must not attempt to exploit technical errors, payment errors, game faults or processing delays. Any suspected error should be reported promptly so it can be investigated.
Available account balances are intended for lawful gambling activity and must not be treated as a bank account. Unless otherwise required by law, no interest is paid on funds held in a player account. You should only deposit money that you can afford to lose. Deposit methods, minimums, maximums, fees and processing conditions may be shown on the website and can vary according to the method selected.
Withdrawals may be subject to account verification, payment-method checks, source-of-funds reviews and any applicable game or promotional conditions. Where possible, withdrawals may be returned through an appropriate method connected with the original deposit. Available options and processing arrangements may depend on your account, location and payment provider.
If an amount is credited to your account by mistake, you must not use or withdraw it. Shambala Casino may correct the balance and recover any funds or winnings resulting from the error. If your account has a negative balance because of a payment reversal, chargeback or other valid adjustment, you remain responsible for resolving that balance.
3. Games, promotions and prohibited conduct
Games are provided for entertainment and may involve financial risk. Results are determined by the applicable game rules and, where relevant, randomised systems. You accept that outcomes cannot be guaranteed and that past results do not predict future results. You must review the rules, available stakes and other information for a game before placing a bet.
Promotions, bonuses, rewards and competitions are subject to their own terms. These may include eligibility requirements, time limits, wagering or playthrough conditions, game restrictions, maximum values, withdrawal conditions and other requirements. You should read the full offer terms before accepting or using a promotion. If you do not meet the relevant conditions, promotional funds or associated winnings may be removed or made unavailable.
Only one promotion may be available to a player or household where the applicable offer terms say so. Attempts to misuse an offer, create multiple accounts, coordinate play, manipulate qualifying activity or otherwise obtain an unfair advantage may result in cancellation of the promotion and related winnings.
Unacceptable use
- Using the website for fraud, money laundering, terrorist financing or any other unlawful purpose.
- Attempting to bypass age, identity, location, account or responsible gambling controls.
- Using automated tools, bots, scripts, software or devices to interfere with games or website operation.
- Exploiting bugs, errors, vulnerabilities or unintended features.
- Colluding with other players or manipulating game outcomes, promotions or payment processes.
- Introducing malicious code, interfering with the website or attempting to gain unauthorised access.
- Harassing staff, other players or service providers, or submitting abusive, threatening or deliberately misleading information.
If Shambala Casino reasonably believes that an account has been used in breach of these terms, applicable law or fair-play requirements, it may investigate the matter and take proportionate action. This may include restricting access, cancelling transactions, removing funds obtained improperly, withholding affected winnings, closing an account or reporting concerns to relevant authorities where required.
4. Responsible gambling, suspension and legal information
Gambling should remain an enjoyable leisure activity, not a way to make money or solve financial problems. Set a budget before you play, decide how much time you can spend and never chase losses. Do not gamble when you are distressed, under the influence of alcohol or drugs, or unable to make clear decisions.
Responsible gambling tools and support options may be available through the website. These can include deposit limits, loss or wagering limits, time reminders, reality checks, temporary breaks and account closure or self-exclusion requests. You should use the tools that best suit your circumstances and contact a qualified support service if gambling is becoming difficult to control.
Shambala Casino may suspend or close an account for reasons including failed verification, suspected fraud, breach of these terms, responsible gambling concerns, legal or regulatory requirements, payment issues, inactivity or security risks. Where permitted, you may be informed of the reason. If an account is closed, any valid remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure.
The website and its content are provided on an availability basis. Access may be interrupted for maintenance, updates, technical faults, telecommunications problems, security events or circumstances outside reasonable control. Shambala Casino does not guarantee that the website, games or payment services will always be available, error-free or compatible with every device.
To the extent permitted by law, Shambala Casino is not responsible for losses caused by your failure to protect account details, misuse of the service, inaccurate information supplied by you, interruptions outside reasonable control, payment-provider actions or your breach of these terms. Nothing in these terms excludes or limits a right or liability that cannot lawfully be excluded or limited under applicable Australian law.
If you have a question, complaint or concern about these terms, use the support or contact channel made available on the website. Complaints should include enough information for the matter to be identified and reviewed. You agree to cooperate with reasonable requests for information during any investigation or dispute process.
These terms are governed by the laws that apply to the operation of the relevant service and your use of the website, subject to any mandatory consumer protections and other rights that apply in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not waive the right to enforce it later.