Betting Rules

General betting conditions

You must be legally permitted to use online gambling services in the place where you are located. Shambala Casino is intended for adults only. You are responsible for checking the laws that apply to you before creating an account, depositing funds or placing a bet. Access may not be available in every location, and we may restrict or refuse access where required by law, regulation or our internal controls.

You must provide accurate, current and complete information when registering and whenever information is requested for account verification. An account must be used only by the registered account holder. You must keep your login details confidential and must not allow another person to access or use your account. If you believe that your account details have been compromised, stop using the account and contact support through the available contact options.

Only one account should be held by each player unless an alternative arrangement has been expressly approved. Duplicate, linked or incorrectly registered accounts may be reviewed. Where an account issue is identified, activity may be suspended while checks are completed, and further action may be taken in accordance with the applicable Terms and Conditions.

Placing a bet

• Review your selection, stake, odds or game information before confirming a bet.
• A bet is normally treated as accepted only when it has been received and recorded by our systems.
• A confirmation, reference or transaction record may be provided, but the absence of a visible confirmation does not by itself prove that a bet was accepted.
• You must not place bets using funds that are not available in your account or through a payment method that you are not authorised to use.
• Once accepted, a bet generally cannot be changed, cancelled or withdrawn unless a specific feature or rule allows this.
• You should keep your own records of bets, deposits, withdrawals and account activity.

Displayed odds, prices, balances, game information and other content may change before a bet is accepted. The information shown at the time of confirmation is generally used to assess the bet. If a technical, pricing or display error affects a bet, the bet may be reviewed and corrected, voided or otherwise handled under the relevant rules and applicable law.

Account security and fair use

You must not use the service for unlawful purposes, fraud, collusion, money laundering, market manipulation or any activity that interferes with the normal operation of the website. You must not use automated tools, scripts, bots or other methods designed to gain an improper advantage or disrupt our systems. We may monitor activity to protect players, the service and the integrity of betting and gaming products.

Deposits, withdrawals and account balances

Available payment methods, processing requirements and transaction conditions may vary. You should use a payment method held in your own name and provide any information reasonably needed to verify ownership or comply with legal and regulatory obligations. A transaction may be delayed, declined or returned where information is incomplete, a payment provider cannot process it, or additional checks are required.

Your displayed balance may include funds that are available for play, funds subject to review and funds that cannot yet be withdrawn. A withdrawal request may be checked before release. Verification can include confirming identity, age, payment ownership and compliance with account rules. No particular processing period is guaranteed where a transaction depends on third-party providers, banking processes or further information from you.

You must not deposit or wager money obtained unlawfully, and you must not use the service to transfer funds for another person. Funds may be returned, transactions restricted or an account suspended where a payment appears unauthorised, fraudulent or inconsistent with the information held on the account. Any action will be taken in line with applicable law and the relevant account terms.

Fees, taxes and currency

Your bank, card provider, payment service or other financial institution may apply fees or exchange-rate charges. You are responsible for checking these charges before completing a transaction. You are also responsible for understanding any tax obligations that may apply to your circumstances. Account and transaction information should be reviewed regularly so that any discrepancy can be reported promptly.

Verification and account reviews

Additional information may be requested before deposits, withdrawals or other account activity can be completed. This helps protect accounts, prevent misuse and meet applicable legal obligations. Information should be supplied promptly and must be accurate. If requested information is not provided, account access or transactions may be limited until the review is complete.