Privacy Policy

How and why we use information

Shambala Casino uses personal information only for purposes connected with operating the website, providing services, meeting security requirements and managing the player relationship. The purposes may include the following:

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Providing casino features, customer support and requested assistance.
• Confirming identity, age and eligibility where checks are required.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other suspicious activity.
• Protecting the website, systems, players and payment processes from security threats.
• Managing responsible gaming tools, account restrictions and player safety requests.
• Communicating about account activity, service notices, security matters, policy updates and support enquiries.
• Sending marketing communications where permitted and where the player has provided the relevant consent or preference.
• Improving website functionality, usability, performance and content.
• Understanding general usage patterns through reports and analysis, including information that may be combined or de-identified where appropriate.
• Meeting applicable legal, regulatory, tax, accounting, record-keeping and enforcement requirements.

Some communications are necessary for the operation and security of an account and are not promotional messages. Marketing communications can be managed using the available unsubscribe option or by contacting support. Stopping marketing messages does not necessarily stop service, security or transaction-related communications.

Sharing information

Information may be shared when reasonably needed to provide services or meet the purposes described in this policy. Recipients may include payment providers, identity and verification services, fraud prevention providers, technology and hosting suppliers, customer support providers, professional advisers and other service providers working on behalf of the casino. Information may also be disclosed where required or permitted by law, to protect rights and safety, or in connection with suspected unlawful or harmful activity.

Service providers are expected to handle information securely and only for appropriate business purposes. Some providers may process information in countries outside Australia. Where this occurs, reasonable steps are taken to support appropriate protection and secure handling, subject to the requirements that apply to the relevant service.

Your privacy choices and data rights

Depending on the circumstances and the rules that apply, players may be able to request access to personal information held about them, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, or withdraw consent previously given for marketing. Requests may be subject to identity checks and any applicable legal limitations.

How to make a request

To exercise data rights, ask a privacy question or withdraw consent to marketing, contact support@shambalacasino.wtf. Please describe the request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm identity before a request is completed.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, outdated or incomplete and provide the correct details where appropriate.
• Deletion: ask for personal information to be deleted where it is no longer needed and deletion is legally available.
• Marketing consent: withdraw consent or change marketing preferences by contacting support or using an unsubscribe function included in a promotional message.

A deletion request may not remove every record immediately. Information may need to be retained for legal, fraud prevention, dispute resolution, security, accounting or responsible gaming reasons. Where deletion is not possible, access may be restricted or information may be retained only for the required purpose.

Policy updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website. Players should review this page periodically for the latest information. Questions or concerns about privacy, personal information or this policy can be directed to support@shambalacasino.wtf.