Cookies Policy | Shambala Casino

About cookies

A cookie is a small text file that a website may place on your computer, mobile device or other internet-connected device. When you return to the website, the cookie can help the website recognise your browser or device and remember information from an earlier visit. Cookies do not usually contain information that directly identifies you, although information collected through cookies may sometimes be linked with other information held about you.

Shambala Casino may also use similar technologies, such as pixels, tags, software development kits, local storage and device identifiers. These technologies can perform functions similar to cookies, including helping us understand how pages are used, delivering relevant settings and maintaining the integrity of our services. In this policy, the term “cookies” includes cookies and similar technologies unless the context requires otherwise.

Some cookies are set by Shambala Casino, while others may be set by service providers that support website operation, analytics, security, communications or other functionality. Third-party cookies are controlled by the relevant third party, and their use may be described in that provider’s own privacy or cookie information.

Why we use cookies

To make the website function correctly and provide requested features.
To keep pages, accounts and sessions secure and help detect unusual or unauthorised activity.
To remember selected settings, language preferences and other choices.
To understand website traffic, page performance and general usage patterns.
To help us improve website content, navigation and the overall player experience.
To support communications, promotions or content where this is permitted and appropriate.
To meet legal, regulatory, compliance, fraud prevention and responsible gambling requirements.

Types of cookies we may use

Strictly necessary cookies

These cookies are required for important website functions. They may support account access, session management, security controls, navigation, age or location checks, preference recording and the delivery of pages or services you request. Because the website may not operate properly without them, strictly necessary cookies generally cannot be disabled through ordinary preference tools. Blocking them in your browser may prevent some parts of the website from working.

Preference and functionality cookies

These cookies remember choices you make so that the website can provide a more convenient and consistent experience. For example, they may remember display settings, regional preferences or information needed to maintain a selected website option. If you reject these cookies, you may need to make the same selections again during later visits, and some features may be less convenient.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may collect information such as the pages visited, the time spent on a page, the links selected, the type of device used and general technical information about the browser. We use this information in an aggregated or otherwise appropriate way to identify performance issues, measure traffic and improve the website. These cookies are not intended to establish your identity on their own.

Security, fraud prevention and compliance technologies

Online gambling services need controls that help protect players, accounts and the website. Cookies and similar technologies may assist with identifying suspicious activity, preventing abuse, investigating attempted fraud, maintaining account security and supporting compliance processes. These tools may consider technical information about a device, browser, connection or interaction with the website. Some of these technologies may be essential to providing access to relevant services.

Advertising and marketing cookies

Where used and permitted, marketing technologies may help measure campaigns, understand whether content has been viewed or selected and show information that may be more relevant to your interests. They may also help limit repeated content or assess the effectiveness of communications. Any marketing activity remains subject to applicable law, our Privacy Policy, your preferences and responsible gambling requirements. You can generally manage optional marketing cookies through the website’s cookie controls or your browser settings.

Your choices and cookie controls

When you first visit the website, a cookie banner or preference tool may allow you to accept optional cookies, reject them or select particular categories. Your choices may be stored in a preference cookie so that the banner does not repeatedly appear. You can change your choices at any time by using the available cookie settings link or controls on the website, where provided.

You can also control cookies through your browser. Most browsers allow you to view, remove, block or restrict cookies and to receive a notification before a cookie is stored. Browser controls differ between devices and browsers, so you should refer to the relevant browser’s help information for instructions. If you use more than one browser or device, you may need to set your preferences separately on each one.

Disabling optional cookies should not normally prevent you from browsing general website content. However, restricting strictly necessary or functionality cookies may affect account access, security checks, navigation, preferences or other services. Removing cookies may also reset previously saved choices. If you reject analytics or marketing cookies, you may still receive general information, but it may be less tailored to your interests.

Mobile devices and similar technologies

Mobile operating systems may offer controls for advertising identifiers, app permissions, tracking or similar technologies. If you access Shambala Casino through a mobile device, you may be able to manage these settings through the device or application settings. Changes made at operating system level may affect more than the Shambala Casino website or services. Some technical information may still be collected where it is necessary for security, service delivery or legal compliance.

Do not track signals

Some browsers and devices provide a “Do Not Track” setting. Because there is no single industry standard for interpreting these signals, the website may not respond to every such setting in the same way. You can use the cookie preference tools and browser controls described above to manage optional cookies.

Privacy, third parties and policy updates

Information collected through cookies may include an IP address, device information, browser type, operating system, pages visited, approximate location, session information and interactions with the website. The information collected will depend on the cookie or technology involved. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy obligations. Where information is shared with service providers, those providers may process it to perform services on our behalf or for their own purposes as described in their applicable terms and privacy information.

Third-party services may use their own cookies or similar technologies when their content, tools or services appear on the website. Examples may include security providers, analytics providers, payment or verification services, technical hosting providers and communication tools. Shambala Casino does not control every third party’s technology or privacy practices. You should review the relevant third party’s information if you want to understand how that provider collects and uses data.

Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a set period or until you remove them. The duration and purpose of a cookie may vary depending on its function, the service involved and technical requirements. We may review and update the cookies used on the website from time to time.

Changes to this Cookies Policy

We may update this Cookies Policy when our website, services, technologies, legal obligations or business practices change. The latest version will be made available on this page and will show the applicable update date where provided. You should review this policy periodically. If a change requires a new choice about optional cookies, we may display a new notice or preference tool.

Questions and further information

If you have questions about cookies, privacy or your choices, please use the contact or support channels made available on the Shambala Casino website. Do not include sensitive account, payment or identity information unless it is specifically requested through a secure support process. For information about how personal information is collected, used, stored or handled, please refer to the Shambala Casino Privacy Policy.