Welcome Bonus
100% up to $400 + 180 Free Spins
On your first deposit, min. $20
Contact Shambala Casino
Need help with Shambala Casino? Contact our support team at support@shambalacasino.wtf. Please provide enough information for us to understand your question and assist you efficiently.
Shambala Casino holds licences issued by the Curaçao Gaming Authority (CGA) and the Comoros gaming regulator (AOFA), with SSL encryption protecting all player data and financial transactions.
How to get in touch
For assistance, send an email to support@shambalacasino.wtf. Our team can help with general questions and support requests relating to your use of the website. Support replies are usually provided within 24 hours, although response times may vary depending on the nature and complexity of your enquiry.
To help us respond faster, include your account email address or username, a short description of the issue, and screenshots if relevant. Do not include your password, full payment card details or other sensitive information in your message.
- Account access, profile and verification questions
- Deposits, withdrawals and payment-related enquiries
- Questions about bonus terms and applicable conditions
- Technical problems, errors or website issues
- Responsible gambling requests, including requests for account support or restriction
Before contacting support
Please check that your message is sent from, or clearly identifies, the email address associated with your account where possible. This helps protect your account and may allow our team to verify your request more efficiently. If your question concerns a transaction or technical problem, include the relevant date, amount or error message when it is safe and appropriate to do so.
For responsible gambling matters, contact support as soon as you need assistance. Our team can explain the support options available through the website and help direct your request appropriately. Please avoid sending duplicate messages, as this may slow the handling of your enquiry.