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Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Shambala Casino encourages players in Australia to understand the risks, set personal limits and make informed choices before playing. If gambling stops being fun or begins to affect your finances, relationships, work or wellbeing, take a break and seek support.

Shambala Casino holds licences issued by the Curaçao Gaming Authority (CGA) and the Comoros gaming regulator (AOFA), with SSL encryption protecting all player data and financial transactions.

Gamble for entertainment

Casino games are games of chance. Outcomes are determined by the relevant game mechanics, and no result can be guaranteed or predicted. Every wager carries a risk of loss, so you should only gamble with money you can afford to lose after your essential costs and financial commitments have been met. Never treat gambling as a reliable source of income, a way to recover losses or a solution to debt.

Before you play, consider how gambling fits within your budget and your everyday responsibilities. Decide in advance how much time and money you are comfortable spending. Keep your gambling separate from money needed for rent, mortgage repayments, household bills, food, education, savings or other important expenses. Avoid using credit, borrowed money or emergency funds to gamble.

Set a spending limit before starting a session and stop when the limit is reached.
Set a time limit and take regular breaks away from the screen.
Keep track of your deposits, bets and losses rather than relying on memory.
Do not chase losses by increasing stakes or continuing to play for longer.
Avoid gambling when you are upset, stressed, tired, intoxicated or under the influence of medication that affects your judgement.
Do not gamble to impress other people or because you feel pressured to continue.
Make time for family, friends, work, study, exercise and other interests.

A win does not mean that another win is due, and a losing streak does not mean that a win is guaranteed next. Random game results are not influenced by previous outcomes. Understanding this can help you avoid common misconceptions and make more careful decisions.

Tools and personal limits

Responsible gaming tools can help you keep control of your activity. Depending on the features available to your account and the applicable requirements, you may be able to set or request limits relating to deposits, wagers, losses, session time or account access. A limit should be selected before you play and set at an amount that fits comfortably within your personal budget.

Use limits before problems arise

Limits work best when they are planned in advance. Do not wait until you are losing money or feeling distressed before deciding how much you can afford. If you reach a limit, stop playing and allow the relevant restriction to take effect. Do not create another account, use another person’s account or ask someone else to place bets on your behalf to get around a limit or restriction.

Take a break or close your account

If you want to stop gambling temporarily or permanently, use the available account closure or self-exclusion process. A break can give you time to review your habits and decide what support you may need. During a self-exclusion period, you should not attempt to access or open another account for gambling. If you believe you may be at risk of harm, choose a longer restriction or permanent exclusion where that option is available.

Account controls may not replace a personal budget or professional support. Consider using device settings, banking controls and other practical steps to reduce access to gambling. You can also ask a trusted person to help you manage money or keep you accountable, provided you are comfortable doing so.

Decide your maximum spend and playing time before opening a game.
Apply the relevant account limit or restriction through the available account settings or support process.
Check the restriction and understand when it starts and how it operates.
Stop playing when your limit is reached, even if you are close to a potential win.
Review your gambling regularly and change your plan if it no longer feels comfortable.

Recognising signs of gambling harm

Gambling harm can develop gradually, and it may not always be obvious at first. A person may continue gambling despite negative consequences, hide activity from others or feel unable to stop. You do not need to wait for a crisis before asking for help. Early support can make it easier to regain control.

Spending more time or money gambling than you intended.
Trying to win back money that has been lost.
Increasing bet sizes to achieve the same excitement.
Feeling restless, irritable or anxious when trying to cut down.
Borrowing money, selling possessions or missing bills to continue gambling.
Keeping gambling secret from a partner, family member, friend or colleague.
Neglecting work, study, health, relationships or other responsibilities.
Feeling guilt, shame, low mood or stress connected with gambling.
Returning to gambling soon after deciding to stop.
Using gambling to escape personal problems or difficult emotions.

If any of these signs apply to you, stop playing and consider closing or restricting your account. Speak honestly with someone you trust and seek independent support. If gambling is affecting another person in your life, you can also seek advice about how to protect your finances, set boundaries and provide appropriate support without taking responsibility for their gambling.

Young people and vulnerable persons

Gambling services are intended only for people who meet the applicable legal age requirements. Do not allow a child or another person who is not permitted to gamble to use your account, payment method or device. Keep login details private and use appropriate device or household controls if children may have access to your computer or mobile device.

Getting help in Australia

If gambling is causing concern, confidential and independent help is available in Australia. Consider speaking with a qualified gambling counsellor, mental health professional, financial counsellor or your doctor. Gambling Help Online and state and territory gambling support services provide information, counselling and guidance for people experiencing gambling harm, as well as for family members and friends.

You can also contact a trusted person and explain what is happening. Asking for support is a practical step, not a failure. A professional can help you review your gambling, create a safety plan, manage urges, address financial concerns and understand self-exclusion or other protective options. Independent financial counselling may also help if gambling has contributed to unpaid bills or debt.

If you feel unable to keep yourself safe or believe there is an immediate risk to your health or safety, contact emergency services in Australia or attend the nearest emergency department. If you are experiencing thoughts of self-harm, seek urgent assistance and tell someone nearby. Your immediate safety is more important than any gambling account or financial loss.

Our approach

Shambala Casino supports informed and responsible participation. We may apply account checks, restrictions or other measures where required by applicable law, our policies or responsible gaming processes. We may ask for information to verify an account, review activity or assess whether additional safeguards are appropriate. These measures are designed to support safer play and do not remove the need for each player to make careful decisions.

For questions about available limits, account restrictions, self-exclusion or the steps to take if you are concerned about gambling, use the support options available through the website. Do not provide your password or security codes to another person. Always read the applicable terms and conditions and make sure your account details are accurate and up to date.